Frequently Asked Questions
Who, What & Where
Where are our products made?
Right here in Downtown Los Angeles, California.
Do you sell them at any retail outlets?
Currently, our products are exclusively available online.
Can they be washed?
We don't recommend putting anything with leather in the washer. If you need to have the fabric components cleaned, we prefer you take them to the drycleaner for proper care of the material.
Shipping & Handling
Domestic U.S. Shipping Costs
For a limited time, shipping for your order is free within the United States. We ship via USPS with tracking number provided.
International Shipping Costs
We provide shipping to most international locations for a flat fee of $19 USD. Please be aware that your country may impose additional customs and duty fees upon pickup of your items.
When Will My Order Be Shipped?
Once we received your order, items will be shipped out within 3-5 business days. We'll send you an email as soon as it's ready to go!
Questions About Your Order?
Returns & Exchanges
Our Return Policy
If you are not 100% satisfied with our products, we will gladly accept returns of unworn, unwashed, undamaged product within 30 days of original purchase.
Any items that have been customized will not be accepted for return or exchange unless it was damaged during shipment.
Due to customs and duty restrictions, we will be unable to accept returns at this time. All sales to international destinations are final.
Return shipping fees are not included but your replacement items will be shipped to you free of charge!
Refunds will be issued back in the original form of payment within 5-10 business days after receiving the returned items, depending on your financial institution.
Returns Can Be Mailed Here
PARTIKULAR INC - Please include your RMA#
1626 N Wilcox Ave
Los Angeles, CA 90028
Return & Exchange Requests
Please fill out this form before mailing. U.S. customers will also be able to request a mailing label here:
We're working hard everyday not only to improve the way we do business but also to create new and interesting products that meet your particular needs.
If you have any ideas, feel free to drop us a line! We'd love to hear from you: email@example.com